Fire Safety

Fire can occur even in well maintained premises. Every year people die or are seriously injured as a result of fires at work and, in addition to the tragedy of loss of life, fire costs the UK economy millions of pounds each year.

Recognising the potential causes of fire, identifying situations where people are most vulnerable and the preventative measures we can employ to reduce the spread of fire, will go a long way to minimising the risk.

This course is designed to give all personnel an awareness of basic fire safety and their responsibilities under the Regulatory Reform (Fire Safety) Order 2005. It also provides instruction on fire risk assessment, emergency planning and the types of fire fighting equipment and systems currently in
use today.

Course Content

Module 1   Legislation
Module 2   The nature of fire
Module 3   Fire fighting equipment
Module 4   Emergency planning

Improvised Explosive Devices

This IED course has been developed by leading experts in the field of counter terrorism. It has been designed to provide the learner with the information they will need to know should they be required to deal with an incident involving and IED.

Target Audience

All personnel operating in industrial, retail, leisure or government sector environments.

The course also provides a final assessment to reinforce the learner’s underpinning knowledge of the subject.

Course Content

Origin of the IED
IED recognition
IED categorisation
Procedure for dealing with suspicious packages, items, people or vehicles
Procedure for dealing with a bomb threat
Task scene management
Threat levels
Response levels

Conflict Management

It is easy to find yourself in a situation where the risk of conflict may occur.

You may have prior experience of dealing with such incidents, however, what is certain is that whatever your experience, you will not all deal with a conflict situation in the same way.

In order to reach a solution, you must constructively engage with conflict rather than avoid it.

This course has been designed to give you usable and relevant information to make you better prepared and to help you to maintain performance in high stress situations.

Course Content

How we communicate
Recognising behaviours
Communication strategies
Warning/danger signs
Dynamic risk assessment
P.A.L.M.S. & P.O.P. models
Responding to conflict situations
Exit strategies

Customer Service

Good customer service is all about customer retention and it plays an important role in an organisation’s ability to generate income and revenue.

This e-learning course has been developed to help your organisation to better understand the needs of it’s customers, increase employee productivity through consistency and building and maintaining strong relationships with internal and external customers.

Course Content

Module 1
Role of a customer service practitioner
Building a good reputation
Damaging your companies reputation
Identifying your customers needs

Module 2
Organisational procedures that relate to your job
Legislation and regulations
Equality and diversity

Module 3
Professional behaviour
Dealing with problems and complaints

Search Procedures

If you are a security professional you will no doubt, from time to time, be involved in the searching of people, property and your place of work.

This course will provide the learner with the need to know instruction concerning all aspects of search procedures and maintaining best practice when dealing with members of the public.

Course Content

Search policies
Search procedures
Searching by hand
Search hazards
Personal, premises and vehicle searches
Search equipment

Level 2 NVQ Spectator Safety

The level 2 NVQ award in spectator safety is a nationally recognised qualification for event stewards.

The course is designed to provide the vital underpinning knowledge for those working, or wishing to work as an event steward in the sports, leisure and entertainment industry.

Following successful completion of the on-line instruction, candidate will be invited to the venue to complete an assessment and practical instruction.

Course Content

Module 1           Roles and Responsibilities of an Event Steward
Module 2           Health and Safety
Module 3           Maintaining a Safe Environment
Module 4           Dealing with Emergencies
Module 5           Conflict Management
Module 6           Customer Service
Module 7           Emergency Aid
Module 8           Drugs and the Law